Common queries answered
Frequently asked Questions
We do not charge our customers for shipping and aim to provide a fast and free shipping service.
Expect to receive your items within 3 to 5 days (shipping time vary on the products ordered and the delivery location).
You can find tracking numbers for each shipping order available in “Order History”.
We offer free returns within 30 days of when the order was delivered and a two year warranty on all our stock.
Read our full Return & Refunds policy.
You can easily update your profile details from ‘Your Account’ page.
We aim for a handling time of 24 hours to ship all orders.
You can track the status of your order in “Order History.”
We want to make it easier for our customers to get in touch with us.
You can contact us at anytime by clicking on the Facebook Messenger icon at the bottom of the page or email us your query using the form opposite.
Contact us within 30 minutes of placing your order to change your shipping address.
Once, the order has been shipped the sipping address cannot be updated by us. You can contact our shipping partners to update delivery details using the tracking number for the order.
We currently only deliver in the United Kingdom.
We look for quality when sourcing our products, often this may mean using multiple manufacturers to offer the highest quality item to our customers.
For this reason, you may receive some items (over-sized) in multiple packages. This also helps us reduce the shipping time and get your product to you as quickly as possible.